Recently, I have taken up a second job as a Sales Floor Associate in retail. Now, to preface, I worked in the retail world for five years through high school and college. It wasn't exactly a dream job, but it supplemented my collegiate activities. To preface even further, during this time in retail, I never worked directly coinciding with the holiday season. And yesterday, nearing the end of my 8-hour shift, I realized why. You think you're tough? You don't know what being tough is until you've dealt with the onslaught of grouchy holiday shoppers. After a few weeks in, I have compiled a list of the ten stages of grief that a retail worker experiences during the holidays.

Ok, so last shift was rough. A mom with her six children rummaging through your section got upset because you couldn't find her a 10-pack of size 3T socks in baby powder blue, but that's ok. Today is a new day! You're gonna get your shoes on and iron out those black pants and KILL IT. Right?
Stage 2: And then you pull into the parking lot...

And your first instinct is to put the pedal to the medal and gun it out of there. The parking lot is full...that means the store is crowded...and that means people...may actually...talk to you. Maybe you've suddenly come down with a cold? But no, you need money to go out next weekend. And Jennifer from the jewelry section has already seen you and waved. So that's a no go. I guess that means, here goes nothing.
Stage 3: Walk into the store and remember, you're technically not on the clock yet

This is the time to scope out the scene. It's not as bad as you thought it was because you can't hear a baby hysterically crying within earshot, so that's a good sign. The lines seem manageable and the POS associates haven't pulled their hair out yet, another good sign. This is going to be a piece of cake! And suddenly, the walk back to punch in doesn't seem so bad.
Stage 4: As soon as you punch in, it's as if the masses have arisen

No less than 10 seconds after you depart the break room, it's as if the floodgates have opened. There are people in aisles, people in fitting rooms, people in shelving units, people UNDER shelving units, people talking, people yelling, and people crying. And by people crying, I mean your soul is crying because you know you have 8 hours to go and no escape in sight. Deep breaths, maybe they're all so busy with their lists that they won't even see me!
Stage 5: Ok, everyone has a lot of questions

"Hi, I'm sorry to bother you, but you wouldn't happen to know where I could find a boy's size 8, Lee brand, dark rinse, relaxed fit jeans with a carpenter's pocket, husky fit?" Your mind activates lightning speed: you know where the Lee brand shelving unit is, so at least shuffle over there so it looks like you're competent. She said size 8 right? Let's pray to God the associate before me organized these by size. You're scrummaging through and pull out the first few size 8s you can get your hands on. Any dark rinse in here? Or did she say light rinse? Carpenter's fit? No pockets? Alaskan husky? OH MY GOD JUST NO.
Stage 6: The stockroom is your worst nightmare

The time has come when someone asks you for something in a different color. Surprisingly, you're ok with this. You gladly reassure the customer that you'll go look for their request and make your way to the stockroom only to find pandaemonium. During the holidays, inventory is a free for all. There are toys where the shoes used to be, shoes where baby's clothes used to be, and everywhere in between there's gloves and thousands of Frozen memorabilia. Not to mention the several associates, literally, running behind the scenes. All it takes is one fitting room rack to the face to keep you out of there for the rest of your shift.
Stage 7: Taking breaks and meal time. LOL

There are 3 rules to breaks and meal time: you don't DARE miss your scheduled breaks, you eat as fast as you can in fear that you'll be called back to the floor, and you spend the rest of the time avoiding all eye contact and possibly end up falling asleep until someone reminds you that you're five minutes overdue. You were just resting your eyes and lost track of time...honestly...
Stage 8: Hour 6 has set in and your back is slowly breaking

There is a true and measurable pain that sets in after standing, kneeling, and bending over the course of several hours. Your lower back feels like someone pushed you over really violently and now you can't straighten back out. Your hamstrings are burning. And your feet! We can't even talk about how uncomfortably sweaty your feet feel. You find yourself hiding in the fitting rooms to pop a squat just for a minute or too. The problem is that when you sit, you can't really get back up.
Stage 9: You watch a customer hiding her unwanted items in a completely unrelated section

What is this that I'm finding in the women's sweaters aisle? A baby's bib, a pair of high heels, some gloves and a scarf, a half-drank Dunkin Donuts coffee, and a crumpled up coupon to Market Basket. It's like a twisted game of ISpy but instead of seeing it through a picture and flipping the page, you are staring at all the items and know they must eventually be returned to their proper place. Oy vey.
Stage 10: HALLE-FREAKING-LUJAH

Let's be honest, you've been counting down since 30 minutes to 10:00. Shoppers are making their way out, and a euphoric bliss washes over you. You've done it. You've managed to dodge answering any questions about home appliances that you know nothing about, found the last pair of Nike Airs in a size 6, and only had two meltdowns with customers in which you were accused of being useless. You came, you saw, you conquered. Now get out of here and reward yourself with a Starbucks Eggnog Latte. You've earned it, soldier.
xo Jessica


































